 |
|  | |||||||||||||||
|
|
     |
|
FREE Shipping
FREE Shipping
We are proud to offer FREE shipping on all orders over $30 (excluding taxes and shipping charges) within Continental U.S. All orders are fully insured.
*Overnight shipping is not available everywhere. Shipping time depends on location. Regular Shipping
Carrier specific shipping is also available. We ship via major carriers at their current shipping rates APO/FPO APO/FPO orders are free, and shipped by United States Postal Service to the APO/FPO processing center. We cannot control how the orders are handled outside of USPS, so we cannot guarantee shipping time. International Shipping We ship all our items internationally everywhere except for high risk countries such as Laos, Indonesia, Nigeria and etc. International orders are subject to higher shipping rates and handling fees as well as customs and import duties. Customers are responsible for all the fees associated with international shipping. We urge that our international customers contact their local customs office to make sure they can receive our items and know the fees associated with shipping. Shipping Policy Once you have placed the order, we start processing it. If the order was placed before 2pm EST Monday to Friday, it will be shipped the same day. Orders placed on weekends, national holidays or after 2pm EST will be processed the following business day. We understand that it’s not always convenient to have items shipped to your home, especially if that item is a gift. We ship to alternate shipping addresses that differ from shipping addresses but we do a more thorough check to protect our customers from fraud. Shipping to alternative shipping address may delay your order. We require signature for all orders over $500. Please make sure that you or someone is available to receive the order. If nobody is available, you may ship to an alternate shipping address or pick the order up from the carrier when it is convenient for you.. If we feel that you may receive your order faster and more securely with a different shipping method, we may substitute it for a better one at no cost to you. For example, if you are located very close to us and select USPS Priority Mail, it will be faster and more convenient (tracking number, etc) to ship the item by UPS or FedEx Ground. If you do not want us to change your shipping, please specify so in the comments when you place your order. Packaging Our jewelry is carefully packaged to prevent any shipping damage. We can provide a jewelry box, a gift card, and gift wrapping on request. Please call us to arrange that, or any other special packaging. We encourage you retain the original packaging incase you need to return the item(s). Our return policy is crafted to the customer’s needs! We accept returns and exchanges within 14 days of the receipt of your order. Returned items must be in New and Unused condition with all the paper work included and security tag intact. Refunds will be in the original form of payment. If you have received a damaged item, please give our Customer Service a call as soon as you find out. Do not accept packages that show extensive damage. If the item(s) were damaged during shipping, all insurance claims will be done through the carrier. You must obtain a Return Merchandise Authorization (RMA) Number from us before returning or exchanging the merchandise. No returns will be accepted or processed without a RMA number. Please contact our Customer Support Representative to obtain a RMA number. All returned merchandise is subject to inspection for scratches, signs of wear, etc. New and Unused condition means that the item was not used, there are no signs of wear, scratches or marks, the security tag is intact, and all the paperwork pertaining to the item is in the same condition as it was shipped in. We cannot accept any items that have any indication of use. If more then 1 of the same item is returned 12% restocking fee will be charged per item. Engraved, modified or resized (even by us) items are not returnable. Shipping charges and all the other fees associated with the order are not refundable unless the item was damaged, or a wrong item was received. Special orders are not refundable. All item specifications including weight and size are approximate. We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers. Instructions for returns: * Meet all the requirements for the return. * Call our Customer Support to obtain a Return Merchandise Authorization (RMA) Number * Pack the item you are trying to return the same way it was packaged when you received it. * For the shipping label, use our address on the invoice, or call our Customer Support. Please address it to the “Returns Department” and include the RMA number on the shipping label. * Items can be shipped by any carrier, but a tracking number and signature on delivery is required. * Insure the package that you’re returning. We are not responsible for shipping damage. Return Process: Once we receive the returned item(s) and accept them according to the RMA number, the items will be forwarded to inspection where the items will be checked for scratches, marks, security tags, and paperwork. If everything is in order, the return payment or exchange will be processed in the next few days. We will not accept items that are uninsured, require no signature or are packaged improperly. We are not responsible for the merchandise that is not received by us or doesn’t meet the return requirements. |
 |
|
 |
|||||||||||||||||||||||